Experience consulting

Dealing with changing expectations of customers and employees.

Organisations are faced with constant changes to keep up with expectations from both customers and employees. In an ever-evolving digital landscape where unrelated brands influence expectations of how you should engage with customers and how you value your employees, organisations need to be experience led.

CharterX takes an experience led approach in defining value-based outcomes for your customers and employees.

Imagine value-based experiences

  • Customer and employee journey mapping
  • Experience trends
  • Imagine workshops

Architect the capabilities needed to deliver the experience outcomes

  • Experience architecture
  • Service architecture
  • Operating model design

Chart a roadmap to realise the experience

  • Return on investment model
  • Experience governance and oversight

We work with a team of consultants, associates and leverage our partner network to complement our services.

Get in touch to find out more and see if we can charter a way forward for your business.